Moving Winnings Out of Your Account
When you're ready to withdraw, head to the same cashier section and switch to the withdrawal tab. Pick the payout channel — Touch 'n Go eWallet, Boost, GrabPay or a linked bank account via DuitNow — and enter the RM amount you want to move. Before we process the request, your account identity must be verified; if that step is already done,
the withdrawal goes straight to queue. We aim to keep the flow clean, but actual transfer times depend on your chosen channel and bank processing at that moment. Never withdraw to an account that isn't yours.
- Open the withdrawal tab — From your account cashier, tap 'Withdraw' and you'll see the channels linked to your verified account.
- Select your payout channel — Choose Touch 'n Go eWallet, Boost, GrabPay or DuitNow bank transfer — whichever matches your registered details.
- Enter amount and submit — Type the RM amount, double-check the destination details on screen, then confirm to queue the withdrawal request.
- Track status in your account history — Your account transaction history updates once the withdrawal is processed — check there before contacting support.