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What You Agree To When You Use raze88

These terms set out how your raze88 account works — what we ask of you, what you can expect from us, and how wallet activity via Touch 'n Go eWallet, Boost, or GrabPay is handled.

Account eligibility depends on local lawWallet terms cover Touch 'n Go eWallet, Boost, GrabPayTerms may be updated — we'll notify youOne account per person
raze88 What You Agree To When You Use raze88
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These terms are not just a formality — they define how we hold your data, how we act when something goes wrong, and what steps you can take if you disagree with a decision we make. Every section below reflects a real operational commitment, not a standard copy-paste clause.

Data Retention

We keep your account records and transaction history for as long as your account is active and for a period after closure, in line with applicable law. You can request a summary of what we hold.

Cookie and Session Use

We use session cookies to keep you logged in and to remember your lobby preferences. No personal data is sold to third parties. You can clear cookies via your mobile browser settings at any time.

Account Security Steps

We use OTP verification on login and on withdrawal requests. If you suspect your account has been accessed without your knowledge, freeze activity via the account settings page and contact us immediately.

Requesting Changes or Closure

To update your registered details or request account closure, contact support with your account ID. Pending wallet balances in RM are settled before closure is confirmed.

REACH OUR TEAM

How to Contact Us About These Terms

If something in these terms is unclear — or if you need to flag an account issue tied to a specific clause — reach out through any of the channels below. For wallet disputes involving Touch 'n Go eWallet or Boost transactions, include your transaction reference when you write in so we can trace it faster. Players in Ipoh and Seremban contact us the same way; there is no separate regional line.

Team online

Live Chat

Start a live chat session directly from the lobby. Our team handles account and terms questions through this channel during operating hours.

Email Support

Write to our support address for detailed queries — attach your transaction ID or account number so we can locate the relevant record quickly.

In-App Help

Open the Help section from your account menu on mobile. Terms-related queries raised here are routed directly to the compliance-aware support queue.

Your Questions About raze88 Terms Answered

These are the questions we hear most often about how these terms work in practice. Each answer reflects the actual account rules — not a generic policy summary.

No. These terms allow one account per person. If duplicate accounts are detected, we may close them and return any confirmed RM balance to the primary verified account.

Check that the transaction shows as completed in your Touch 'n Go eWallet app. If it does, send the transaction reference to our support team and we will trace the credit from our end.

We share data only where required by applicable law or with payment processors like GrabPay or Boost strictly to complete your transactions. We do not sell your data to advertisers.

We publish the updated version on this page with a revised effective date. If the change is material, we also send a notification to your registered contact. Continued use of your account counts as acceptance.

Yes. Request account closure through live chat or email. Any verified RM balance is processed for withdrawal before the account is closed, subject to identity verification being complete.

That specific clause does not apply to you. The rest of the terms remain in effect. Access to and use of raze88 is available only where local law permits.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.